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Desktop Support Analyst - Windows Lotus Notes Citrix AD Bedfordshire

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Posted By: MAPP Ltd.
Address:
Date Posted: 18th Mar 2010
Salary: 23000 GBP per annum + benefits
Location: Bedford
Reference Code: 2259718
Views Since Posting: 95
Full Description:

Due to expansion, my client is looking for an enthusiastic, energetic PC & Network Support Specialist experienced in providing Desktop Technical Support in the environment of Microsoft Windows 2003/2008 Server, Lotus Notes, Citrix, Active Directory, MSOffice.

The successful candidate will have excellent communication skills at all levels & will be an excellent team player with the ability to work independently too (team size 4). They will also have an outgoing, proactive character as the job entails face to face support of c500 UK users.

Essential Experience:

Previous experience working in a technical support role within a Microsoft Windows environment
Windows Server 2003 & Windows Server 2008 Environment
Lotus Notes/Domino administration
Image new PCs/Laptops
In depth knowledge of the Microsoft Office applications
System backups Symantec Backup Exec.
Software licence and backup administration
Citrix Presentation Server 4.5/Citrix Access Gateway
Network printer administration
Active Directory (not essential but highly desirable)

Desirable Experience:

Citrix Xen App
Windows XP
Networking
DHCP
DNS
Group Policies
McAfee Antivirus
Blackberry
RSA SecurID
VoIP
VPN/Wireless
ITIL Foundation

Responsibilities:

To provide support for all networked PC\'s and Servers
To upgrade Network/PC software and hardware as directed by the Senior Network Support Specialist.
To control security passwords and User ID\'s on the Network.
To control all daily/weekly/monthly Network Operational work. Server Backups, Diagnostics and Fault Logging.
To recommend IT related training courses for systems Users and or to train the User if appropriate.
To log all problems for Users, Application Software, Communications and Hardware in the Fault Log and escalate to the Senior Network Support Specialist where necessary.
Report to the Senior Network Support Specialist on a weekly basis on all aspects of work carried out and planned.
Record all hardware and software in the Company Asset Database.

Please Note:
The successful candidate will have the desire to develop their knowledge, skills & capabilities to a point where they will be capable of taking on project work & deputising for the current team Leader.

When sending us your CV for this vacancy, Please Quote the Advert Reference: JS/CD/JL/PCSUPPORTBEDS/P in the subject field - thank you.

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